Frequently Asked Questions

🎅 Christmas Order Cut Off Dates 🎅

Please place your orders far in advance, especially for custom designs. I am not responsible if your order does not turn up before Christmas, as Royal Mail may experience delays.

💌 For standard UK delivery (48hr) order by Friday 12th December

💌 For upgraded UK delivery (24hr) order by Sunday 14th December

💌 For all other worldwide locations order by Friday 12th December

What is your returns policy?

  • We do not offer refunds/exchanges/cancellations on any of our products as they are custom made items. If you are ever unhappy with your order, please reach out to me as soon as possible and I would love to help you out! Never be afraid to contact via social media or via our Contact form here on our website.
  • If your order arrives extensively damaged due to courier mishandling, please contact us for a replacement.
  • I want my customers to be 100% happy when they shop at The Coven of Colour, so if you have any questions at all please don't hesitate to reach out!

Where did you get your supplies from?

As this is my business, I do not always give information on where I get my exact supplies, such as tools, charms, nail art decals, etc. I have taken years to build up my collection, try and test many products and many hours of research to find what works best for what I do. The main brands I use are Nail Order, HONA, Glitterbels and Naio Nails.

I invest in high quality, professional products because I eventually want to take on clients, and their safety is my number 1 priority. HONA and Nail Order make products without the 4 chemicals that are the main causes of allergens. This does NOT effect press on nails, but when I take on clients, it will help me limit the chance of an allergic reaction wherever I can.

I have short/bitten nails, can I still order nails?

First of all, ME TOO! I'm such a bad nail biter, and skin picker. So don't feel embarassed and don't apologise when you send pictures of your nails over. I've seen lots and lots of different types of nails and hands 💜

But... Can you still wear my sets? Absolutely! My press-on nails can work beautifully on all nail lengths — even shorter ones. If your natural nails are very short, you may just notice a slightly shorter wear time, simply because there’s a little less nail surface for the adhesive to grip onto. But don’t worry — with the right prep and application tips, you can still get a gorgeous, long-lasting set!

Here are some helpful tips for best results:

1. Prepping Is Key 🌸

Make sure your nails are completely clean, dry, and lightly buffed before applying.

This helps the glue/adhesive stickers bond better — and helps your nails look smooth and seamless!

2. Avoid Getting Glue on the Skin 🌸

Try to apply glue only to your natural nail, not the surrounding skin.

If glue gets on the skin, it can create a weak “lift point” and can also cause allergies — and we definitely want your nails to stay put and look flawless!

3. Consider Shorter Lengths for Extra Hold

If your nails are on the very short side, choosing a shorter or medium length press-on can help ensure a super secure fit.

Shorter lengths mean less leverage, which means less lifting — and more wear time!

Which Shape or Length Should I Choose? 💅

If you’re unsure, I recommend starting with a shorter shape (like short almond, short square, or medium round). They feel natural, easy to wear, and are great for everyday activities — especially if you're still getting used to press-ons!

Still Not Sure? I’m Here to Help!

Feel free to message me with a photo of your natural nails, and I’ll happily help you choose the best fit and length for long-lasting comfort and style.

Can I use your designs to get my nails done?

I do not condone people fully 100% copying my designs, whether this be taking it to your nail tech and copying or doing your own press ons using the exact design. It takes hours for me to create my sets and is quite disheartening. I cannot stop anyone from doing this of course, especially as some of my designs are inspired by other things, but I'd appreciate a tag if your nail tech posts your nails on social media, using me as inspo. I do not recommend copying it exactly design to design, but merely using my creativity as inspiration. Please reach out to me before taking inspo from my work.

Do you ship worldwide?

Yes! I ship everywhere, and I am a UK based business. I use Tracked Royal Mail services so it's clear when your order is due to arrive with you.

How long will my order take?

All of our press on nail sets (custom designs and pre-made) are made to order. Meaning when you place an order, I have to create it from scratch, package it up safely, and then ship it out to you.

I work a full time job alongside making nails, so I can't always get an order out to you within a week, so please be patient when requesting custom orders especially. Pre-made designs are normally quicker to ship. I very rarely work weekends but will always reply to customers ASAP, including over weekends.

For custom designs, I may need to order in extra supplies for you, so please also bare this in mind when placing an order.

Currently, I request that you allow at least 1 week (not including weekends) for me to create your order, then Royal Mail should deliver within 48hours (or 24hrs if you are UK based and choose to pay for an upgrade) of the dispatch date. I am currently working faster than expected so I usually get sets posted out within a few days. If you need orders by a certain date, don't hesitate to reach out to see if I can do this for you ahead of ordering. International orders can vary:

  • Europe delivery aim: 3-5 working days
  • Worldwide delivery aim: 5-7 working days

Please allow a couple of days past the last delivery date predicted for your order to arrive. If you've waited a few working days past when your order was due, please reach out to me via my website or Instagram and I can look into where your order is!

Do you do custom press on designs?

Yes! Please fill out the Google Form below or reach out to me via my website or Instagram DMs for a custom press on design set. These will vary in price from my pre-made designs. I will ensure you are happy before you place an order, and I will send sketches of your ideas before creating your set.

Click HERE for the Google Form

Are you a nail tech?

Yes! I'm a qualified nail technician but as I'm still finding my feet, I'm currently not taking on clients. This will change very soon, but for now, I'm just selling press on nails.

I'm constantly taking more courses, gaining more qualifications, and upskilling myself before taking on clients, and making press on nails allow me get even better at my nail art!

I've lost a nail, can you replace it?

If you lose any nails for whatever reason I am happy to provide replacement individual nails rather than you needing to place an order for a new, full set.

This also includes if your nails don't adhere properly and they fall off easily, as this will be down to your application techniques. Our nails have been tried and tested and are very secure. Please read our FAQ section on "how do I apply my nails?" to ensure you are applying your sets correctly.

You are responsibile for paying for the replacement nail and the delivery charges. Discount codes/sales do not work on these replacements. Replacements are £2 per nail + delivery fee.

How do I apply my press-on nails for long-lasting wear?

Getting your press-ons to last is all about prep + technique — and I’ve got you! Here’s a simple step-by-step to help your set stay secure and looking gorgeous 💅✨


1. Start with clean, dry nails

Wash your hands and remove any oils or lotion from your nails.

2. Gently buff the nail surface

You don’t need to go hard — just lightly buff to remove shine using the mini nail file/buffer included in your order

This helps the glue grip better and keeps everything smooth and seamless.

(Think of it like helping the glue “grab on” instead of sliding around!)

But for the BEST application, consider purchasing our "etching tool" which is available on our website, and also in our "application kit upgrade".

3. Push back your cuticles

Use the cuticle stick to gently push your cuticles back.

This creates more nail space and helps prevent lifting at the base.

(We love a snug fit!)

4. Apply glue to the nail (NOT TO THE SKIN)

Add a small, even layer of glue to your natural nail — staying just inside your nail, not touching the skin.

For extra hold, you can also add a tiny dot of glue inside the press-on nail.

Tip for longer wear: A little extra glue at the tip of your natural nail helps prevent lifting. ✨

Alternatively, apply your adhesive tabs. If you struggle to find that they are holding your nails for long enough, try heating them up with a hairdryer to activate the adhesive before you peel them off the sheet and onto your natural nail.

5. Press & Hold

Press the nail on straight, from cuticle to tip, and hold firmly for 15–30 seconds.

6. Avoid Water for a Bit

Try to avoid soaking your hands for about 1–2 hours after applying.

This helps everything fully set and stay secure.

💜 Steps are included in your order, as well as an application kit. But, for the best results we recomend you purchase our "application kit upgrade" which lasts around 50 applications! 💜

My order is damaged after wearing, can you help?

Our nails are made with super high quality products and should not chip! However, if you experience chipping or wear and tear within the first 48hours of wearing the nails, please message me and I can help you.

Any wear and tear caused by improper care you will be charged for, plus the delivery fees.

I'm not happy with my order, what do I do?

Your happiness and satisfaction is my #1 priority. Please contact me as soon as you have any issues and I will be more than happy to help you.

Can I get a refund/exchange?

We do not accept refunds unless you contact us within 24hrs of placing your order. After this period we begin working on orders as fast as possible, so it's not possible to refund you or exchange your order.

We do not do exchanges under any circumstances as all of our orders are made to fit each individual.

Custom design orders cannot be refunded once we have confirmed the design of the nails.

We do not do refunds or exchanges after orders have been sent out for delivery, nor when they have been recieved by you.

If your order gets lost in transit, please allow a few extra days for shipping. After this time, please contact us and we will be more than happy to help you!

Not sure which size/shape to order? Go to "How To Order" & scroll down to see photos of the nail tips!