We do not accept refunds unless you contact us within 24hrs of placing your order. After this period we begin working on orders as fast as possible, so it's not possible to refund you or exchange your order.

We do not do exchanges under any circumstances as all of our orders are made to fit each individual.

Custom design orders cannot be refunded once we have confirmed the design of the nails.

We do not do refunds or exchanges after orders have been sent out for delivery, nor when they have been recieved by you.

If your order gets lost in transit, please allow a few extra days for shipping. After this time, please contact us and we will be more than happy to help you!

Your happiness and satisfaction is my #1 priority. Please contact me as soon as you have any issues and I will be more than happy to help you.

Our nails are made with super high quality products and should not chip! However, if you experience chipping or wear and tear within the first 48hours of wearing the nails, please message me and I can help you.

Any wear and tear caused by improper care you will be charged for, plus the delivery fees.

I do not condone people fully 100% copying my designs, whether this be taking it to your nail tech and copying or doing your own press ons using the exact design. It takes hours for me to create my sets and is quite disheartening. I cannot stop anyone from doing this of course, especially as some of my designs are inspired by other things, but I'd appreciate a tag if your nail tech posts your nails on social media, using me as inspo. I do not recommend copying it exactly design to design, but merely using my creativity as inspiration. Please reach out to me before taking inspo from my work.

Yes! I ship everywhere, and I am a UK based business. I use Tracked Royal Mail services so it's clear when your order is due to arrive with you.

All of our press on nail sets (custom designs and pre-made) are made to order. Meaning when you place an order, I have to create it from scratch, package it up safely, and then ship it out to you.

I work a full time job alongside making nails, so I can't always get an order out to you within a week, so please be patient when requesting custom orders especially. Pre-made designs are normally quicker to ship. I very rarely work weekends but will always reply to customers ASAP, including over weekends.

For custom designs, I may need to order in extra supplies for you, so please also bare this in mind when placing an order.

Currently, I request that you allow at least 1 week (not including weekends) for me to create your order, then Royal Mail should deliver within 48hours (or 24hrs if you are UK based and choose to pay for an upgrade) of the dispatch date. I am currently working faster than expected so I usually get sets posted out within a few days. If you need orders by a certain date, don't hesitate to reach out to see if I can do this for you ahead of ordering. International orders can vary:

• Europe delivery aim: 3-5 working days
• Worldwide delivery aim: 5-7 working days

Please allow a couple of days past the last delivery date predicted for your order to arrive. If you've waited a few working days past when your order was due, please reach out to me via my website or Instagram and I can look into where your order is!